Help & Questions

Frequently Asked Questions

Have questions? We've got answers! Browse our most common questions below.

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.

Is my payment information secure?

Yes! We use industry-standard encryption to protect your payment information.

Can I modify or cancel my order?

Please contact us immediately if you need to modify or cancel your order. Once shipped, we cannot make changes.

Shipping & Delivery

How long does shipping take?

Standard shipping takes 5-7 business days. Express shipping (2-3 business days) is also available at checkout.

Do you ship internationally?

Currently, we ship within [your country/region]. International shipping coming soon!

How can I track my order?

You'll receive a tracking number via email once your order ships. Use this to track your package.

Products

Are your products cruelty-free?

Yes! All NATIFE BEAUTY products are 100% cruelty-free and vegan.

How do I find my perfect shade?

Check our shade guide on each product page, or contact us for personalized recommendations.

What if I have sensitive skin?

Our products are formulated with gentle, clean ingredients. However, we recommend doing a patch test first if you have sensitive skin.

Returns & Exchanges

What is your return policy?

We offer 30-day returns on unused, unopened products. See our Return Policy for full details.

Can I exchange for a different shade?

Yes! Contact us within 30 days to arrange a shade exchange.

Contact Us

How can I reach customer service?

Email us at info@natifebeauty.net or use our Contact page. We respond within 24 hours.

Still have questions?

We're here to help! Contact us anytime at info@natifebeauty.net